FLOLAB Shipping Policies

At FLOLAB, we aim to provide a seamless shipping experience to ensure your products arrive safely and on time. 

Delivery Timelines

• Domestic Orders (Within the U.S.):

  • Delivery typically takes 7–10 business days.
  • Tracking information is provided to keep you updated throughout the shipping process.

• International Orders:

  • Delivery times vary based on location and customs clearance, typically taking 6–25 business days.

Tracking Your Order

• A tracking link will be sent via email once your order is shipped.
• Updates may not appear immediately after the package is shipped. This is common for international orders until the package clears customs or is handed over to the local postal service.
• For more details, you can track your order here.

Shipping Address Accuracy

To avoid delays, please double-check your shipping address before completing your order.

• Incorrect Shipping Address:

  • If you notice an error, contact us immediately to update the address before the order is shipped.
  • If a package is returned due to an incorrect address provided by the customer, reshipping fees may apply.

• Address Confirmation:

  • For security and accuracy, we may request confirmation of your address if discrepancies are detected.

Lost or Missing Packages

If you believe your package is lost, here are the steps to follow:

• Check with neighbors or family members to see if the package was received on your behalf.
• Contact your local postal service with your tracking number for more details.
• If the package is confirmed lost or misdelivered, submit a claim with the courier and provide proof of the loss or misdelivery to FLOLAB.
• Once proof is received, FLOLAB can reship the items—the products will be provided for free, but the customer will need to cover the shipping cost.
• If the package is lost in transit, contact FLOLAB for assistance, and we will guide you through the reshipment process.
• In cases where delivery proof is available and the package is confirmed delivered, FLOLAB will provide the evidence to the customer. Reshipment can still be arranged with shipping costs covered by the customer.

Refunds may be considered depending on the situation, following the investigation and provided proof.

Returned to Sender

If your package is returned to us due to delivery failure:

• We’ll contact you to confirm or update your shipping address.
• Reshipping fees may apply if the return was due to an incorrect address.

Delays in Delivery

• International Orders: Delays may occur due to customs clearance or multi-country transit.
• Natural Disasters or Political Events: If your area is affected by unforeseen events, delivery may take longer. We’ll keep you updated as best as possible.

Support for Shipping Issues

For assistance with shipping-related concerns:

• Contact our customer service team via email or the support page.
• Provide your order number and tracking information to expedite the resolution process.

If you have questions about our shipping policies, feel free to reach out—we’re here to help!