FLOLAB Lifetime Warranty Policy

We stand behind the quality of our products and aim to keep you protected for the long run. FLOLAB offers a lifetime warranty on both screen protectors and phone cases, designed to be simple, fair, and easy to use.

Screen Protector Lifetime Warranty

How It Works

If your screen protector cracks or becomes damaged, we will replace it under our lifetime warranty.

Screen protectors are designed to absorb impact to protect your phone’s display. If the glass cracks, it means it has taken the force of the impact.

What’s Covered

• Cracks or damage from drops and impacts
• Manufacturing defects (e.g., damaged during transit)

What’s Not Covered

• Damage caused by improper installation
• Minor scratches from normal wear and tear
• Multiple claims on the same product within a short period (fair use policy)
• 2-pack screen protectors are not covered under the lifetime warranty

Warranty Conditions

• One warranty claim per product per month
• Warranty is non-transferable (original purchaser only)
• Shipping & handling fee applies to each replacement

What You’ll Need

• Order number
• Photo of the damaged screen protector
• Brief description of the issue

Phone Case Lifetime Warranty

We offer a limited lifetime warranty covering manufacturing defects under normal use.

What’s Covered

• Manufacturing defects in materials or workmanship
• Issues with fit, structure, or construction
• Peeling, premature coating failure, or printing defects

What’s Not Covered

• Normal wear and tear
• TPU yellowing or natural color changes over time
• Damage caused by drops, impacts, or misuse
• Scratches, dents, or cosmetic damage
• Lost or stolen items

Warranty Conditions

• Replacement is provided upon approval
• Shipping & handling fee applies to each replacement
• Claims cannot be combined or stacked
  
  Note : The warranty is limited to the replacement of the product only and does not cover any damage to devices or other personal property.

How to Submit a Warranty Claim

Orders from FLOLAB Website

1. Submit your request through our Warranty Claim Form
2. Provide your order number, photos, and issue details
3. Our team will review and process the next step

Orders from Amazon

If you purchased through Amazon, please follow these steps:

1. Register your product here: https://flolab.io/pages/register
2. Create an account with your shipping address
3. Email hello@flolab.io with:
   • Photos of the issue
   • Order details
   • Description of the problem

Our team will process your claim manually.

Important Notes

• FLOLAB warranties are lifetime but subject to fair use policies
• Each replacement requires a shipping & handling fee
• Please keep your installation kit to reuse for future replacements
• We may request photos or require the damaged product for verification

Need Help?

If you have any questions about your warranty status, please contact our support team at: hello@flolab.io