At FLOLAB, we aim to make the warranty process as simple and hassle-free as possible. Whether your screen protector is broken, cracked, chipped, or has another issue, we’re here to help.
✅ Steps to File a Warranty Claim
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Assess the Damage
Determine if your screen protector is eligible for a warranty claim. Our warranty covers damage such as cracks, chips, or breaks from drops or impacts, as well as manufacturing defects. -
Submit Your Warranty Claim
- Visit our Warranty Claim Form to begin the process.
- For Amazon purchases, use the Amazon Warranty Claim Form.
- Provide the following details:
- Order Number: If you don’t have your order number, we can look it up using your name or email address from the original purchase.
- Description of the Issue: Briefly explain what happened.
- Photos: Attach clear pictures of the damaged screen protector (e.g., cracked, chipped, or broken glass).
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Replacement Process
- Once your claim is approved, we will ship out a replacement screen protector.
- The screen protector is free of charge, but you will need to cover the shipping and handling costs.
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Keep Your Installation Kit
To help reduce waste, we encourage you to reuse your existing installation tray for the replacement product.
📌 Important Notes
Only one warranty claim per product is allowed every 30 days
Warranties cannot be stacked for multiple items in one order
Warranties are non-transferable and apply only to the original purchaser
🧩 Issues with Installation?
If your warranty claim is due to:
Installation issues
Misalignment
Bubbles or dust trapped during install
👉 Please visit our Tutorial Videos Portal for full video guides before submitting a claim.
We highly recommend recording your installation process. It helps us better understand what went wrong and offer a faster solution.
📩 Need Help Submitting a Claim?
If you’re having trouble filing your claim online, just email us at hello@flolab.io with:
Photos of the damage
A short description of the issue
We’re here to help!
Comments
I’m trying to get a replacement screen protector because the one I have on is bubbling I tried to make a claim on my account and it’s charging me full price for the replacement
My old order number is 222084
I am having the same issue. Replacement order is changing me full price? Order number 260200
The new screen protector for 18 pro max seems to have an issue it does not align no matter which way you put it
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