At FLOLAB, we aim to make the warranty process as simple and hassle-free as possible. Whether your screen protector is broken, cracked, chipped, or has another issue, we’re here to help.
✅ Steps to File a Warranty Claim
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Assess the Damage
Determine if your screen protector is eligible for a warranty claim. Our warranty covers damage such as cracks, chips, or breaks from drops or impacts, as well as manufacturing defects. -
Submit Your Warranty Claim
- Visit our Warranty Claim Form to begin the process.
- For Amazon purchases, use the Amazon Warranty Claim Form.
- Provide the following details:
- Order Number: If you don’t have your order number, we can look it up using your name or email address from the original purchase.
- Description of the Issue: Briefly explain what happened.
- Photos: Attach clear pictures of the damaged screen protector (e.g., cracked, chipped, or broken glass).
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Replacement Process
- Once your claim is approved, we will ship out a replacement screen protector.
- The screen protector is free of charge, but you will need to cover the shipping and handling costs.
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Keep Your Installation Kit
To help reduce waste, we encourage you to reuse your existing installation tray for the replacement product.
📌 Important Notes
Only one warranty claim per product is allowed every 30 days
Warranties cannot be stacked for multiple items in one order
Warranties are non-transferable and apply only to the original purchaser
🧩 Issues with Installation?
If your warranty claim is due to:
Installation issues
Misalignment
Bubbles or dust trapped during install
👉 Please visit our Tutorial Videos Portal for full video guides before submitting a claim.
We highly recommend recording your installation process. It helps us better understand what went wrong and offer a faster solution.
📩 Need Help Submitting a Claim?
If you’re having trouble filing your claim online, just email us at hello@flolab.io with:
Photos of the damage
A short description of the issue
We’re here to help!
Comments
I’m trying to get a replacement screen protector because the one I have on is bubbling I tried to make a claim on my account and it’s charging me full price for the replacement
My old order number is 222084
I am having the same issue. Replacement order is changing me full price? Order number 260200
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