We understand that sometimes things change—maybe you've decided on a different type, returned your phone, or just changed your mind. That’s okay! At FLOLAB, our goal is to ensure you're fully satisfied with your purchase, so we offer a 30-day exchange policy for your convenience.
If you’d like to exchange your FLOLAB screen protector for a different type (e.g., Privacy, Anti-Glare, ClearVue) or model, simply follow the steps below to get started:
-
Get in Touch: Contact us within 30 days with the reason for your return, and we'll provide detailed return instructions.
-
Send Back the Original Item: Package and ship the item back to us, ensuring the return shipping costs are covered. To help us process your return efficiently:
- Include Your Order Number: Write your order number clearly on the package or the return label.
- Provide Tracking Information: Once shipped, send us the tracking number so we can monitor the return.
This ensures your return is processed quickly and without delays.
- Include Your Order Number: Write your order number clearly on the package or the return label.
-
Exchange or Faster Option: Once we receive and verify the item, we’ll process the exchange for your desired type or model. Alternatively, if you’d like a faster turnaround, you can place a new order for the correct item, and we’ll refund the original purchase once it’s returned.
Important Notes:
- Refunds for returns are issued to your original payment method. If paid by credit or debit card, please note that processing times may vary depending on your bank’s transaction policies.
Comments
Please sign in to leave a comment.