FLOLAB Warranty, Returns & Replacement Policy Guide

At FLOLAB, we’re here to make sure you feel confident and supported with every purchase. This quick guide explains what to do if your screen protector is damaged, how our warranty works, and when returns or refunds are available.

1. What to Do If Your Screen Protector Is Broken or Damaged

If your screen protector arrives damaged or breaks during use, please contact our support team right away.

📩 Email: hello@flolab.io

To help us arrange a replacement quickly, please include clear photos of:

• The damaged or broken screen protector

• The outer package (if damaged)

• The shipping label

• The SKU label (product identifier)

Once received, our team will review the claim and help arrange a replacement as soon as possible.

2. Installation Issues (Important Policy Note)

If damage happens during installation, it does not qualify for a refund or return.

However, we can still help through our lifetime warranty program.

To request assistance, please email support with:

• Photos of the issue

• Videos (if possible) showing what happened during installation

Our team may arrange a warranty replacement depending on the situation.

3. Warranty Replacement Rules

FLOLAB screen protectors are backed by a lifetime warranty, but please note the following conditions:

Shipping Fee Applies

Warranty replacements require the customer to cover the shipping cost.

One Warranty Claim Every 30 Days

Only one warranty replacement can be processed within a 30-day period.

• If a replacement is issued, another replacement cannot be provided until 30 days have passed.

• Any damage occurring within that window will need to wait until the 30-day period is complete.

4. Return & Refund Policy

Opened or Used Items Are Not Eligible

Any product that has been:

• Opened

• Used

• Installed

does not qualify for return or refund.

Unused Products Can Be Returned

If your product is unused and still in original condition, returns may be accepted.

To start a return:

📩 Email our support team at hello@flolab.io for return instructions.

5. Return Conditions

Returns are accepted only if:

• The item is unused and unopened

• The return request is made within 30 days of the purchase date

• The customer covers the return shipping cost

Refunds are processed once the returned item is received and inspected.

Need Help? Contact FLOLAB Support

Our support team is always happy to assist with warranty claims, replacements, or return questions.

📩 hello@flolab.io