How do I return a FLOLAB case for a refund?

At FLOLAB, we’re committed to providing premium products and a smooth customer experience. If your case isn’t quite what you expected, no worries — we offer a 10-day return policy after delivery. Please read the full return process and important terms below before proceeding.

🔁 Return Eligibility & Policy

• You may request a return within 10 days of receiving your case (based on the delivery tracking date).

• Returns must be initiated by contacting our support team first.
  👉 Returns sent without prior authorization will not be accepted.

📝 How to Request a Return

1. Contact Our Team
   Please email us at hello@flolab.io with:

   • Your order number

   • The reason for the return

   • (Optional) Photos if the item is damaged or defective

2. Receive Return Instructions
   Our team will provide detailed return instructions, including where to send your package.
   ❗We do not provide prepaid return labels — return shipping is the customer’s responsibility.

3. Return Your Product
   Carefully repackage the item (in its original condition if possible) and ship it to the provided return address. We recommend using a trackable shipping service to ensure safe delivery.

4. Refund Processing
   Once we receive and inspect the return:

   • A refund will be issued to your original payment method

   • Credit card refunds may take several business days depending on your bank and payment processor (e.g., PayPal)

🌍 International Returns

• International customers are also responsible for return shipping costs.

• Please make sure to mark the package as a "Return" to avoid customs delays.

⚠️ Important Return Limitations

• Customized Products
  Returns for customized items (e.g., engraved, personalized) that are not due to FLOLAB error will incur a 50% restocking fee on the refunded amount.

• Non-Refundable Shipping Fees
  Original shipping fees — including express shipping — are non-refundable.

• Damaged Returns
  Products returned in used or damaged condition (not due to FLOLAB error) may not be eligible for a full refund.

❓Need Help?

We’re here to assist! If you have questions about your case, want to begin a return, or need further support:

📩 Email us at: hello@flolab.io
🔗 Or visit: FLOLAB Contact Page