How do I return a FLOLAB case for a refund?

At FLOLAB, we're 100% committed to your satisfaction! If your case isn’t quite what you expected, we offer a 10-day return policy to make things right. Here’s how it works:

Return Policy

If you wish to return your case, please contact us within 30 days of receiving your order (based on the tracking delivery date, if applicable). Let us know the reason for the return, and we’ll provide you with detailed instructions. Returns made without prior communication will not be accepted.

Once we receive and inspect the returned item, we’ll refund your original form of payment. For payments made via credit or debit card, please note there may be a processing period required by PayPal, our credit card provider, to complete the refund transaction with your bank.

Important Limitations on Returns & Exchanges for Specific Products

1. Customized Products: Customized items reflect your unique style and creativity. Therefore, returns on customized products for reasons other than a FLOLAB error will incur a 50% processing fee on the refunded amount (after any necessary adjustments for discounts or shipping).
   
   

2. Non-Refundable Shipping: Please note that original and express shipping fees are non-refundable.

If you’re ready to start a return or have any questions, please reach out through our contact form—we’re here to help!